Activity Overview

Embarking on a tour of the Burj Khalifa promises an awe-inspiring experience as you explore one of the world's most iconic landmarks. Here is a description of what you can expect during a typical Burj Khalifa tour:

As you enter the Burj Khalifa, you'll be greeted by a grand lobby adorned with elegant decor and modern architectural features. The lobby serves as the starting point for your journey to the top.

Next, you'll board one of the high-speed elevators that will whisk you to the observation decks. These elevators are among the fastest in the world, ascending at a remarkable speed. During the ascent, the elevator's glass panels provide glimpses of the surrounding cityscape, building anticipation for the breathtaking views awaiting you.

The Burj Khalifa offers multiple observation decks where you can marvel at the magnificent vistas. The main observation deck is located on the 124th and 125th floors. Here, floor-to-ceiling glass walls provide unobstructed views of Dubai's skyline, the Arabian Gulf, and the vast desert beyond. Informational displays and telescopes are available to enhance your understanding and appreciation of the city's landmarks.

Terms & Conditions

We reserve the complete right to reschedule an itinerary or route, adjust pricing, or even cancel a tour whenever, at our sole discretion, mainly if we deem it is vital for your safety or convenience.

Unused inclusion in a tour package is non-refundable.

Any guest failing to reach on time at the designated pick-up point will be considered a no-show. No reimbursement or alternative transfer will be arranged in such circumstances.

Should a tour booking be cancelled or altered for reasons of bad weather, vehicle issue or traffic problems, we will make all sincere efforts to arrange alternative service with similar options, however, based on its availability.

The arrangement of seating will depend on its availability and will be done by our driver or tour guides.

Pick-up and drop-off timings listed on the website are approximate, and they will be adjusted as per your location as well as traffic conditions.

Coupon Codes can be redeemed only through online booking process.

We reserve the right to charge 100% No Show charges if guests do not turn up on time for the pick-up.

In any case the guest does not show up on time and our vehicle departs from the pickup location, then we will not arrange for alternative transfer & no refund is provided for the missed tour.

Seating arrangement is done as per the availability & it is decided by the Driver or Tour Guide except in case of private transfers.

Tour Inclusions

Entry ticket of Burj Khalifa tour and 30 minutes tour of the observatory deck
Transfers (if selected)
Please check Option wise inclusions for every product before booking

For Levels 148 + 125 + 124 :

Enjoy a personalized tour, guided by a Guest Ambassador.
Step out onto the world’s highest observation deck with an outdoor terrace at 555 meters.
Refresh yourself with signature refreshments at the SKY lounge.
Explore Dubai’s most famous landmarks with a unique interactive experience, using motion senses.
Continue your journey to levels 125 and 124.

For Levels 125 + 124 :

Be thrilled by the world’s fastest double-deck elevators, cruising at 10 m/s.
Take a closer look at the world below through avant-garde, high-powered, telescopes.
Level 125 offers a spacious deck tastefully decorated in Arabic mashrabiya for stunning 360-degree views.
Set off on a virtual reality experience to the pinnacle of Burj Khalifa.

Burj Khalifa At the Top Tickets & Sky Views

Access to At The Top Level 124th Floor
Sky View Observatory tickets.

Important Information

Please bring a valid photo ID/passport with you as it is required to be displayed at the entrance.
The Booking Confirmation is valid only for the selected date and time.
Transfers (if selected)
Shared transfers are only provided from centrally located hotels and residences in Dubai city. (Deira, Bur Dubai, Sheikh Zayed, Marina)
The Burj Khalifa is open every day for 24 Hours. (Guests are requested to reach the venue 15 min prior to the selected time slot.)
Important note: At the Top + The Cafe , includes only 1 soft drink or 1 pastry, (Hot beverage is not included)

Itenarary Description

Pick-up from the hotel.
Get up close and personal with the world’s tallest structure than with the Burj Khalifa
Get sweeping 360-degree views of Dubai’s mind-blowing landscape
Capture some amazing pictures and also learn interesting facts about Dubai’s history

Useful Information

Seating arrangement for all transfers are as per the availability & our tour manager allows it.
The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
We recommend carrying sunglasses, hats and sun protection cream.
Private Transport can be organized on request for all tours.
Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
An adult must accompany children from 3 to 12 years in the water in any of the water activities
On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
Littering is a punishable offense and offenders may face penalties in the form of fines.
Smoking inside public areas is not allowed.
Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
No refund for partly utilized services.
Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

FAQs

Why should I make a booking with you?

We are a professional destination management company with more than a decade’s experience in the industry. But that’s not alone the reason which makes us a sought after choice for all kinds of travel services. Find below more:

- An ISO certified company

- The proud winner the Certificate of Excellence Award from TripAdvisor

- Easy booking via user-friendly online booking portal, exclusive Mobile App, or even by telephone or email

- Highly secured and flexible payment options

- No hidden fee

- Professional work team with exceptional product and service knowledge

- Personalized services according to your budget and preferences

- Physical presence in major touristic destinations

- Most of our tour products and travel services are accompanied by Best Price Guarantee

- Availability of a dedicated client support system on a 24/7 basis

How can I make the Payment on your Website & is it Secure?

You can make the payment online using a valid Debit Card or Credit Card. With all payments being processed on a highly advanced and protected payment gateway, we guarantee you utmost safety in terms of money transactions.

When will I receive the voucher after the payment is done?

As soon as your booking is confirmed and the payment is done, we’ll issue a voucher immediately and send it to you through email.

Will I get a reference number for my booking?

You’ll get a unique Booking Reference Number, which can be easily located in your booking voucher. Your Booking Reference Number typically begins with RT, followed by the reference number.

For tours inclusive of transfers, do you offer to Pick up Service from any place?

We offer round-trip transport for all tours inclusive of transfers. Pick up and drop off is mainly provided from centrally located hotels in City Center Areas in the particular City where the Tour is conducted from.

Do you provide tickets attractions in the Country?

Yes, we do offer flexible passes and tickets if its listed on our website. The Tickets depend in the form of eVoucher or a Hard copy as per the guidelines of these Attractions.

Can I produce an eVoucher at the time of my Tour?

Yes, you may produce an eVoucher at the time of your tour. However, it’s mandatory to carry a hard copy of the ticket or voucher when you visit a theme park or a popular landmark in the country. Without a valid voucher or ticket, your entry may be sometimes restricted. It is equally vital to ensure that you bring all relevant documents by way of ID proof (as required) for your tour.

How long will it take for the refund of my canceled tour?

This largely depends on the cancellation policies of your tour. However, some Tours are governed by Third Party Contracts and are liable as per third party policies. Normally it may take 7 working days.

Is it possible for me to change or postpone the travel date once the booking is done?

Yes, it’s possible to make amendments in your travel arrangements. But make sure that you send us an amendment request and get it confirmed well in advance of your travel date. Also, please be informed that amendments will be accepted only in accordance with the respective tour’s terms and conditions.

Can I book multiple tours at a time?

Yes, our easy to navigate website offers the flexibility to book multiple tours at a time online. Create the first tour by visiting the respective tour page and clicking ‘Book Now’. You’ll be redirected to the ‘Review Order’ page, where you can use the ‘Continue Shopping’ option to return to the tour listing page and make a further selection of tours. Repeat the same procedure until you’ve made all tour choices. Now click ‘Proceed to Checkout’ to add pertinent details and subsequently make payment.

Do you offer a selection of Hotels on your Website for Packages?

Yes, we do offer the selection of Hotels on our Website. You get multiple options for the Hotel selection according to the Star category. All you need to do is you just need to select an option of Hotel according to your requirement.

Should I reconfirm my booking before the travel date?

No reconfirmation of booking is required. Nevertheless, the booking of certain tours is subject to availability. In such a case, our Sales Representative will send you an email, clearly detailing the entire options about the tour availability, and book the tour or tickets according to your convenience.

Despite scrolling down your tour listing page, I am not able to locate my preferred tour activity. What should I do?

Use the convenient tour filter options seen on the tour listing page to easily narrow down your search by tour type, name or even price range. You can also make your search more specific by directly entering the name of your preferred tour activity in the given field on the listing page’s left-hand side and then clicking the search icon.

Upon making the reservation and payment, how will I confirm whether or not it has been received by you?

As soon as we receive your payment, you will receive Confirmation email acknowledging your booking is Confirmed and you can download your tickets or Voucher from Booking Admin Panel.

How can I share my experience with you?

Simply follow this link to rate us or give feedback of your experience with us. We’d be delighted to hear from you and improve our services accordingly.

Tour Inclusions

Entry ticket and 30 minutes tour of the observatory deck
Transfers (if selected)
Please check Option wise inclusions for every product before booking

For Levels 148 + 125 + 124 :

Enjoy a personalized tour, guided by a Guest Ambassador.
Step out onto the world’s highest observation deck with an outdoor terrace at 555 meters.
Refresh yourself with signature refreshments at the SKY lounge.
Explore Dubai’s most famous landmarks with a unique interactive experience, using motion senses.
Continue your journey to levels 125 and 124.

For Levels 125 + 124 :

Be thrilled by the world’s fastest double-deck elevators, cruising at 10 m/s.
Take a closer look at the world below through avant-garde, high-powered, telescopes.
Level 125 offers a spacious deck tastefully decorated in Arabic mashrabiya for stunning 360-degree views.
Set off on a virtual reality experience to the pinnacle of Burj Khalifa.

Burj Khalifa At the Top Tickets & Sky Views

Access to At The Top Level 124th Floor
Sky View Observatory tickets.

Important Information

Please bring a valid photo ID/passport with you as it is required to be displayed at the entrance.
The Booking Confirmation is valid only for the selected date and time.
Transfers (if selected)
Shared transfers are only provided from centrally located hotels and residences in Dubai city. (Deira, Bur Dubai, Sheikh Zayed, Marina)
The Burj Khalifa is open every day for 24 Hours. (Guests are requested to reach the venue 15 min prior to the selected time slot.)
Important note: At the Top + The Cafe , includes only 1 soft drink or 1 pastry, (Hot beverage is not included)

Itenarary Description

Pick-up from the hotel.
Get up close and personal with the world’s tallest structure than with the Burj Khalifa
Get sweeping 360-degree views of Dubai’s mind-blowing landscape
Capture some amazing pictures and also learn interesting facts about Dubai’s history

Useful Information

Seating arrangement for all transfers are as per the availability & our tour manager allows it.
The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
We recommend carrying sunglasses, hats and sun protection cream.
Private Transport can be organized on request for all tours.
Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
An adult must accompany children from 3 to 12 years in the water in any of the water activities
On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
Littering is a punishable offense and offenders may face penalties in the form of fines.
Smoking inside public areas is not allowed.
Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
No refund for partly utilized services.
Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

FAQs

Why should I make a booking with you?

We are a professional destination management company with more than a decade’s experience in the industry. But that’s not alone the reason which makes us a sought after choice for all kinds of travel services. Find below more:

- An ISO certified company

- The proud winner the Certificate of Excellence Award from TripAdvisor

- Easy booking via user-friendly online booking portal, exclusive Mobile App, or even by telephone or email

- Highly secured and flexible payment options

- No hidden fee

- Professional work team with exceptional product and service knowledge

- Personalized services according to your budget and preferences

- Physical presence in major touristic destinations

- Most of our tour products and travel services are accompanied by Best Price Guarantee

- Availability of a dedicated client support system on a 24/7 basis

How can I make the Payment on your Website & is it Secure?

You can make the payment online using a valid Debit Card or Credit Card. With all payments being processed on a highly advanced and protected payment gateway, we guarantee you utmost safety in terms of money transactions.

When will I receive the voucher after the payment is done?

As soon as your booking is confirmed and the payment is done, we’ll issue a voucher immediately and send it to you through email.

Will I get a reference number for my booking?

You’ll get a unique Booking Reference Number, which can be easily located in your booking voucher. Your Booking Reference Number typically begins with RT, followed by the reference number.

For tours inclusive of transfers, do you offer to Pick up Service from any place?

We offer round-trip transport for all tours inclusive of transfers. Pick up and drop off is mainly provided from centrally located hotels in City Center Areas in the particular City where the Tour is conducted from.

Do you provide tickets attractions in the Country?

Yes, we do offer flexible passes and tickets if its listed on our website. The Tickets depend in the form of eVoucher or a Hard copy as per the guidelines of these Attractions.

Can I produce an eVoucher at the time of my Tour?

Yes, you may produce an eVoucher at the time of your tour. However, it’s mandatory to carry a hard copy of the ticket or voucher when you visit a theme park or a popular landmark in the country. Without a valid voucher or ticket, your entry may be sometimes restricted. It is equally vital to ensure that you bring all relevant documents by way of ID proof (as required) for your tour.

How long will it take for the refund of my canceled tour?

This largely depends on the cancellation policies of your tour. However, some Tours are governed by Third Party Contracts and are liable as per third party policies. Normally it may take 7 working days.

Is it possible for me to change or postpone the travel date once the booking is done?

Yes, it’s possible to make amendments in your travel arrangements. But make sure that you send us an amendment request and get it confirmed well in advance of your travel date. Also, please be informed that amendments will be accepted only in accordance with the respective tour’s terms and conditions.

Can I book multiple tours at a time?

Yes, our easy to navigate website offers the flexibility to book multiple tours at a time online. Create the first tour by visiting the respective tour page and clicking ‘Book Now’. You’ll be redirected to the ‘Review Order’ page, where you can use the ‘Continue Shopping’ option to return to the tour listing page and make a further selection of tours. Repeat the same procedure until you’ve made all tour choices. Now click ‘Proceed to Checkout’ to add pertinent details and subsequently make payment.

Do you offer a selection of Hotels on your Website for Packages?

Yes, we do offer the selection of Hotels on our Website. You get multiple options for the Hotel selection according to the Star category. All you need to do is you just need to select an option of Hotel according to your requirement.

Should I reconfirm my booking before the travel date?

No reconfirmation of booking is required. Nevertheless, the booking of certain tours is subject to availability. In such a case, our Sales Representative will send you an email, clearly detailing the entire options about the tour availability, and book the tour or tickets according to your convenience.

Despite scrolling down your tour listing page, I am not able to locate my preferred tour activity. What should I do?

Use the convenient tour filter options seen on the tour listing page to easily narrow down your search by tour type, name or even price range. You can also make your search more specific by directly entering the name of your preferred tour activity in the given field on the listing page’s left-hand side and then clicking the search icon.

Upon making the reservation and payment, how will I confirm whether or not it has been received by you?

As soon as we receive your payment, you will receive Confirmation email acknowledging your booking is Confirmed and you can download your tickets or Voucher from Booking Admin Panel.

How can I share my experience with you?

Simply follow this link to rate us or give feedback of your experience with us. We’d be delighted to hear from you and improve our services accordingly.

Tour Inclusions

Entry ticket and 30 minutes tour of the observatory deck
Transfers (if selected)

Special Note: Please check Option wise inclusions for every product before booking

Important Information

Please bring a valid photo ID/passport with you as it is required to be displayed at the entrance.
The Booking Confirmation is valid only for the selected date and time.
Transfers (if selected)
Shared transfers are only provided from centrally located hotels and residences in Dubai city. (Deira, Bur Dubai, Sheikh Zayed, Marina)
The management is not responsible for any loss, injury, or damage sustained during the visit.
Children must be accompanied by an adult at all times.
Food and beverages brought from outside may not be allowed inside the park premises
The venue reserves the right to refuse entry in case of non-compliance with rules and regulations.
Important note: At the Top + The Cafe , includes only 1 soft drink or 1 pastry, (Hot beverage is not included)
At the Top Burj Khalifa Sunrise with The Morning Treat is operational only on weekends starting from 28/10/2023.

Itenarary Description

Arrive at the Burj Khalifa at least 15-30 minutes before your scheduled entry time.
Present pre-booked tickets for entry.
Follow the instructions provided by the staff and proceed to the elevator that will take you to the observation deck.
Once you reach the observation deck, take your time to explore and enjoy the breathtaking views of Dubai.
Take photos, use binoculars, and soak in the panoramic scenery.
Purchase souvenirs, merchandise, or memorabilia to commemorate your visit.
When you're ready to leave, take the elevator back down to the ground floor.
Take some final photos of the exterior of the Burj Khalifa.

Useful Information

Seating arrangement for all transfers are as per the availability & our tour manager allows it.
The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
We recommend carrying sunglasses, hats and sun protection cream.
Private Transport can be organized on request for all tours.
Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
An adult must accompany children from 3 to 12 years in the water in any of the water activities
On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
Littering is a punishable offense and offenders may face penalties in the form of fines.
Smoking inside public areas is not allowed.
Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
No refund for partly utilized services.
Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

FAQs

Why should I make a booking with you?

We are a professional destination management company with more than a decade’s experience in the industry. But that’s not alone the reason which makes us a sought after choice for all kinds of travel services. Find below more:

- An ISO certified company

- The proud winner the Certificate of Excellence Award from TripAdvisor

- Easy booking via user-friendly online booking portal, exclusive Mobile App, or even by telephone or email

- Highly secured and flexible payment options

- No hidden fee

- Professional work team with exceptional product and service knowledge

- Personalized services according to your budget and preferences

- Physical presence in major touristic destinations

- Most of our tour products and travel services are accompanied by Best Price Guarantee

- Availability of a dedicated client support system on a 24/7 basis

How can I make the Payment on your Website & is it Secure?

You can make the payment online using a valid Debit Card or Credit Card. With all payments being processed on a highly advanced and protected payment gateway, we guarantee you utmost safety in terms of money transactions.

When will I receive the voucher after the payment is done?

As soon as your booking is confirmed and the payment is done, we’ll issue a voucher immediately and send it to you through email.

Will I get a reference number for my booking?

You’ll get a unique Booking Reference Number, which can be easily located in your booking voucher. Your Booking Reference Number typically begins with RT, followed by the reference number.

For tours inclusive of transfers, do you offer to Pick up Service from any place?

We offer round-trip transport for all tours inclusive of transfers. Pick up and drop off is mainly provided from centrally located hotels in City Center Areas in the particular City where the Tour is conducted from.

Do you provide tickets attractions in the Country?

Yes, we do offer flexible passes and tickets if its listed on our website. The Tickets depend in the form of eVoucher or a Hard copy as per the guidelines of these Attractions.

Can I produce an eVoucher at the time of my Tour?

Yes, you may produce an eVoucher at the time of your tour. However, it’s mandatory to carry a hard copy of the ticket or voucher when you visit a theme park or a popular landmark in the country. Without a valid voucher or ticket, your entry may be sometimes restricted. It is equally vital to ensure that you bring all relevant documents by way of ID proof (as required) for your tour.

How long will it take for the refund of my canceled tour?

This largely depends on the cancellation policies of your tour. However, some Tours are governed by Third Party Contracts and are liable as per third party policies. Normally it may take 7 working days.

Is it possible for me to change or postpone the travel date once the booking is done?

Yes, it’s possible to make amendments in your travel arrangements. But make sure that you send us an amendment request and get it confirmed well in advance of your travel date. Also, please be informed that amendments will be accepted only in accordance with the respective tour’s terms and conditions.

Can I book multiple tours at a time?

Yes, our easy to navigate website offers the flexibility to book multiple tours at a time online. Create the first tour by visiting the respective tour page and clicking ‘Book Now’. You’ll be redirected to the ‘Review Order’ page, where you can use the ‘Continue Shopping’ option to return to the tour listing page and make a further selection of tours. Repeat the same procedure until you’ve made all tour choices. Now click ‘Proceed to Checkout’ to add pertinent details and subsequently make payment.

Do you offer a selection of Hotels on your Website for Packages?

Yes, we do offer the selection of Hotels on our Website. You get multiple options for the Hotel selection according to the Star category. All you need to do is you just need to select an option of Hotel according to your requirement.

Should I reconfirm my booking before the travel date?

No reconfirmation of booking is required. Nevertheless, the booking of certain tours is subject to availability. In such a case, our Sales Representative will send you an email, clearly detailing the entire options about the tour availability, and book the tour or tickets according to your convenience.

Despite scrolling down your tour listing page, I am not able to locate my preferred tour activity. What should I do?

Use the convenient tour filter options seen on the tour listing page to easily narrow down your search by tour type, name or even price range. You can also make your search more specific by directly entering the name of your preferred tour activity in the given field on the listing page’s left-hand side and then clicking the search icon.

Upon making the reservation and payment, how will I confirm whether or not it has been received by you?

As soon as we receive your payment, you will receive Confirmation email acknowledging your booking is Confirmed and you can download your tickets or Voucher from Booking Admin Panel.

How can I share my experience with you?

Simply follow this link to rate us or give feedback of your experience with us. We’d be delighted to hear from you and improve our services accordingly.

Tour Inclusions

Entry ticket and 30 minutes tour of the observatory deck
Transfers (if selected)

Special Note: Please check Option wise inclusions for every product before booking

Important Information

Please bring a valid photo ID/passport with you as it is required to be displayed at the entrance.
The Booking Confirmation is valid only for the selected date and time.
Transfers (if selected)
Shared transfers are only provided from centrally located hotels and residences in Dubai city. (Deira, Bur Dubai, Sheikh Zayed, Marina)
The management is not responsible for any loss, injury, or damage sustained during the visit.
Children must be accompanied by an adult at all times.
Food and beverages brought from outside may not be allowed inside the park premises
The venue reserves the right to refuse entry in case of non-compliance with rules and regulations.
Important note: At the Top + The Cafe , includes only 1 soft drink or 1 pastry, (Hot beverage is not included)
At the Top Burj Khalifa Sunrise with The Morning Treat is operational only on weekends starting from 28/10/2023.

Itenarary Description

Arrive at the Burj Khalifa at least 15-30 minutes before your scheduled entry time.
Present pre-booked tickets for entry.
Follow the instructions provided by the staff and proceed to the elevator that will take you to the observation deck.
Once you reach the observation deck, take your time to explore and enjoy the breathtaking views of Dubai.
Take photos, use binoculars, and soak in the panoramic scenery.
Purchase souvenirs, merchandise, or memorabilia to commemorate your visit.
When you're ready to leave, take the elevator back down to the ground floor.
Take some final photos of the exterior of the Burj Khalifa.

Useful Information

Seating arrangement for all transfers are as per the availability & our tour manager allows it.
The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
We recommend carrying sunglasses, hats and sun protection cream.
Private Transport can be organized on request for all tours.
Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
An adult must accompany children from 3 to 12 years in the water in any of the water activities
On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
Littering is a punishable offense and offenders may face penalties in the form of fines.
Smoking inside public areas is not allowed.
Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
No refund for partly utilized services.
Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

FAQs

Why should I make a booking with you?

We are a professional destination management company with more than a decade’s experience in the industry. But that’s not alone the reason which makes us a sought after choice for all kinds of travel services. Find below more:

- An ISO certified company

- The proud winner the Certificate of Excellence Award from TripAdvisor

- Easy booking via user-friendly online booking portal, exclusive Mobile App, or even by telephone or email

- Highly secured and flexible payment options

- No hidden fee

- Professional work team with exceptional product and service knowledge

- Personalized services according to your budget and preferences

- Physical presence in major touristic destinations

- Most of our tour products and travel services are accompanied by Best Price Guarantee

- Availability of a dedicated client support system on a 24/7 basis

How can I make the Payment on your Website & is it Secure?

You can make the payment online using a valid Debit Card or Credit Card. With all payments being processed on a highly advanced and protected payment gateway, we guarantee you utmost safety in terms of money transactions.

When will I receive the voucher after the payment is done?

As soon as your booking is confirmed and the payment is done, we’ll issue a voucher immediately and send it to you through email.

Will I get a reference number for my booking?

You’ll get a unique Booking Reference Number, which can be easily located in your booking voucher. Your Booking Reference Number typically begins with RT, followed by the reference number.

For tours inclusive of transfers, do you offer to Pick up Service from any place?

We offer round-trip transport for all tours inclusive of transfers. Pick up and drop off is mainly provided from centrally located hotels in City Center Areas in the particular City where the Tour is conducted from.

Do you provide tickets attractions in the Country?

Yes, we do offer flexible passes and tickets if its listed on our website. The Tickets depend in the form of eVoucher or a Hard copy as per the guidelines of these Attractions.

Can I produce an eVoucher at the time of my Tour?

Yes, you may produce an eVoucher at the time of your tour. However, it’s mandatory to carry a hard copy of the ticket or voucher when you visit a theme park or a popular landmark in the country. Without a valid voucher or ticket, your entry may be sometimes restricted. It is equally vital to ensure that you bring all relevant documents by way of ID proof (as required) for your tour.

How long will it take for the refund of my canceled tour?

This largely depends on the cancellation policies of your tour. However, some Tours are governed by Third Party Contracts and are liable as per third party policies. Normally it may take 7 working days.

Is it possible for me to change or postpone the travel date once the booking is done?

Yes, it’s possible to make amendments in your travel arrangements. But make sure that you send us an amendment request and get it confirmed well in advance of your travel date. Also, please be informed that amendments will be accepted only in accordance with the respective tour’s terms and conditions.

Can I book multiple tours at a time?

Yes, our easy to navigate website offers the flexibility to book multiple tours at a time online. Create the first tour by visiting the respective tour page and clicking ‘Book Now’. You’ll be redirected to the ‘Review Order’ page, where you can use the ‘Continue Shopping’ option to return to the tour listing page and make a further selection of tours. Repeat the same procedure until you’ve made all tour choices. Now click ‘Proceed to Checkout’ to add pertinent details and subsequently make payment.

Do you offer a selection of Hotels on your Website for Packages?

Yes, we do offer the selection of Hotels on our Website. You get multiple options for the Hotel selection according to the Star category. All you need to do is you just need to select an option of Hotel according to your requirement.

Should I reconfirm my booking before the travel date?

No reconfirmation of booking is required. Nevertheless, the booking of certain tours is subject to availability. In such a case, our Sales Representative will send you an email, clearly detailing the entire options about the tour availability, and book the tour or tickets according to your convenience.

Despite scrolling down your tour listing page, I am not able to locate my preferred tour activity. What should I do?

Use the convenient tour filter options seen on the tour listing page to easily narrow down your search by tour type, name or even price range. You can also make your search more specific by directly entering the name of your preferred tour activity in the given field on the listing page’s left-hand side and then clicking the search icon.

Upon making the reservation and payment, how will I confirm whether or not it has been received by you?

As soon as we receive your payment, you will receive Confirmation email acknowledging your booking is Confirmed and you can download your tickets or Voucher from Booking Admin Panel.

How can I share my experience with you?

Simply follow this link to rate us or give feedback of your experience with us. We’d be delighted to hear from you and improve our services accordingly.

Tour Inclusions

Entry ticket and 30 minutes tour of the observatory deck
Transfers (if selected)

Special Note: Please check Option wise inclusions for every product before booking

Important Information

Please bring a valid photo ID/passport with you as it is required to be displayed at the entrance.
The Booking Confirmation is valid only for the selected date and time.
Transfers (if selected)
Shared transfers are only provided from centrally located hotels and residences in Dubai city. (Deira, Bur Dubai, Sheikh Zayed, Marina)
The management is not responsible for any loss, injury, or damage sustained during the visit.
Children must be accompanied by an adult at all times.
Food and beverages brought from outside may not be allowed inside the park premises
The venue reserves the right to refuse entry in case of non-compliance with rules and regulations.
Important note: At the Top + The Cafe , includes only 1 soft drink or 1 pastry, (Hot beverage is not included)
At the Top Burj Khalifa Sunrise with The Morning Treat is operational only on weekends starting from 28/10/2023.

Itenarary Description

Arrive at the Burj Khalifa at least 15-30 minutes before your scheduled entry time.
Present pre-booked tickets for entry.
Follow the instructions provided by the staff and proceed to the elevator that will take you to the observation deck.
Once you reach the observation deck, take your time to explore and enjoy the breathtaking views of Dubai.
Take photos, use binoculars, and soak in the panoramic scenery.
Purchase souvenirs, merchandise, or memorabilia to commemorate your visit.
When you're ready to leave, take the elevator back down to the ground floor.
Take some final photos of the exterior of the Burj Khalifa.

Useful Information

Seating arrangement for all transfers are as per the availability & our tour manager allows it.
The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
We recommend carrying sunglasses, hats and sun protection cream.
Private Transport can be organized on request for all tours.
Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
An adult must accompany children from 3 to 12 years in the water in any of the water activities
On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
Littering is a punishable offense and offenders may face penalties in the form of fines.
Smoking inside public areas is not allowed.
Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
No refund for partly utilized services.
Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

FAQs

Why should I make a booking with you?

We are a professional destination management company with more than a decade’s experience in the industry. But that’s not alone the reason which makes us a sought after choice for all kinds of travel services. Find below more:

- An ISO certified company

- The proud winner the Certificate of Excellence Award from TripAdvisor

- Easy booking via user-friendly online booking portal, exclusive Mobile App, or even by telephone or email

- Highly secured and flexible payment options

- No hidden fee

- Professional work team with exceptional product and service knowledge

- Personalized services according to your budget and preferences

- Physical presence in major touristic destinations

- Most of our tour products and travel services are accompanied by Best Price Guarantee

- Availability of a dedicated client support system on a 24/7 basis

How can I make the Payment on your Website & is it Secure?

You can make the payment online using a valid Debit Card or Credit Card. With all payments being processed on a highly advanced and protected payment gateway, we guarantee you utmost safety in terms of money transactions.

When will I receive the voucher after the payment is done?

As soon as your booking is confirmed and the payment is done, we’ll issue a voucher immediately and send it to you through email.

Will I get a reference number for my booking?

You’ll get a unique Booking Reference Number, which can be easily located in your booking voucher. Your Booking Reference Number typically begins with RT, followed by the reference number.

For tours inclusive of transfers, do you offer to Pick up Service from any place?

We offer round-trip transport for all tours inclusive of transfers. Pick up and drop off is mainly provided from centrally located hotels in City Center Areas in the particular City where the Tour is conducted from.

Do you provide tickets attractions in the Country?

Yes, we do offer flexible passes and tickets if its listed on our website. The Tickets depend in the form of eVoucher or a Hard copy as per the guidelines of these Attractions.

Can I produce an eVoucher at the time of my Tour?

Yes, you may produce an eVoucher at the time of your tour. However, it’s mandatory to carry a hard copy of the ticket or voucher when you visit a theme park or a popular landmark in the country. Without a valid voucher or ticket, your entry may be sometimes restricted. It is equally vital to ensure that you bring all relevant documents by way of ID proof (as required) for your tour.

How long will it take for the refund of my canceled tour?

This largely depends on the cancellation policies of your tour. However, some Tours are governed by Third Party Contracts and are liable as per third party policies. Normally it may take 7 working days.

Is it possible for me to change or postpone the travel date once the booking is done?

Yes, it’s possible to make amendments in your travel arrangements. But make sure that you send us an amendment request and get it confirmed well in advance of your travel date. Also, please be informed that amendments will be accepted only in accordance with the respective tour’s terms and conditions.

Can I book multiple tours at a time?

Yes, our easy to navigate website offers the flexibility to book multiple tours at a time online. Create the first tour by visiting the respective tour page and clicking ‘Book Now’. You’ll be redirected to the ‘Review Order’ page, where you can use the ‘Continue Shopping’ option to return to the tour listing page and make a further selection of tours. Repeat the same procedure until you’ve made all tour choices. Now click ‘Proceed to Checkout’ to add pertinent details and subsequently make payment.

Do you offer a selection of Hotels on your Website for Packages?

Yes, we do offer the selection of Hotels on our Website. You get multiple options for the Hotel selection according to the Star category. All you need to do is you just need to select an option of Hotel according to your requirement.

Should I reconfirm my booking before the travel date?

No reconfirmation of booking is required. Nevertheless, the booking of certain tours is subject to availability. In such a case, our Sales Representative will send you an email, clearly detailing the entire options about the tour availability, and book the tour or tickets according to your convenience.

Despite scrolling down your tour listing page, I am not able to locate my preferred tour activity. What should I do?

Use the convenient tour filter options seen on the tour listing page to easily narrow down your search by tour type, name or even price range. You can also make your search more specific by directly entering the name of your preferred tour activity in the given field on the listing page’s left-hand side and then clicking the search icon.

Upon making the reservation and payment, how will I confirm whether or not it has been received by you?

As soon as we receive your payment, you will receive Confirmation email acknowledging your booking is Confirmed and you can download your tickets or Voucher from Booking Admin Panel.

How can I share my experience with you?

Simply follow this link to rate us or give feedback of your experience with us. We’d be delighted to hear from you and improve our services accordingly.

Tour Inclusions

Entry ticket and 30 minutes tour of the observatory deck
Transfers (if selected)

Special Note: Please check Option wise inclusions for every product before booking

Important Information

Please bring a valid photo ID/passport with you as it is required to be displayed at the entrance.
The Booking Confirmation is valid only for the selected date and time.
Transfers (if selected)
Shared transfers are only provided from centrally located hotels and residences in Dubai city. (Deira, Bur Dubai, Sheikh Zayed, Marina)
The management is not responsible for any loss, injury, or damage sustained during the visit.
Children must be accompanied by an adult at all times.
Food and beverages brought from outside may not be allowed inside the park premises
The venue reserves the right to refuse entry in case of non-compliance with rules and regulations.
Important note: At the Top + The Cafe , includes only 1 soft drink or 1 pastry, (Hot beverage is not included)
At the Top Burj Khalifa Sunrise with The Morning Treat is operational only on weekends starting from 28/10/2023.

Itenarary Description

Arrive at the Burj Khalifa at least 15-30 minutes before your scheduled entry time.
Present pre-booked tickets for entry.
Follow the instructions provided by the staff and proceed to the elevator that will take you to the observation deck.
Once you reach the observation deck, take your time to explore and enjoy the breathtaking views of Dubai.
Take photos, use binoculars, and soak in the panoramic scenery.
Purchase souvenirs, merchandise, or memorabilia to commemorate your visit.
When you're ready to leave, take the elevator back down to the ground floor.
Take some final photos of the exterior of the Burj Khalifa.

Useful Information

Seating arrangement for all transfers are as per the availability & our tour manager allows it.
The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
We recommend carrying sunglasses, hats and sun protection cream.
Private Transport can be organized on request for all tours.
Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
An adult must accompany children from 3 to 12 years in the water in any of the water activities
On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
Littering is a punishable offense and offenders may face penalties in the form of fines.
Smoking inside public areas is not allowed.
Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
No refund for partly utilized services.
Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

FAQs

Why should I make a booking with you?

We are a professional destination management company with more than a decade’s experience in the industry. But that’s not alone the reason which makes us a sought after choice for all kinds of travel services. Find below more:

- An ISO certified company

- The proud winner the Certificate of Excellence Award from TripAdvisor

- Easy booking via user-friendly online booking portal, exclusive Mobile App, or even by telephone or email

- Highly secured and flexible payment options

- No hidden fee

- Professional work team with exceptional product and service knowledge

- Personalized services according to your budget and preferences

- Physical presence in major touristic destinations

- Most of our tour products and travel services are accompanied by Best Price Guarantee

- Availability of a dedicated client support system on a 24/7 basis

How can I make the Payment on your Website & is it Secure?

You can make the payment online using a valid Debit Card or Credit Card. With all payments being processed on a highly advanced and protected payment gateway, we guarantee you utmost safety in terms of money transactions.

When will I receive the voucher after the payment is done?

As soon as your booking is confirmed and the payment is done, we’ll issue a voucher immediately and send it to you through email.

Will I get a reference number for my booking?

You’ll get a unique Booking Reference Number, which can be easily located in your booking voucher. Your Booking Reference Number typically begins with RT, followed by the reference number.

For tours inclusive of transfers, do you offer to Pick up Service from any place?

We offer round-trip transport for all tours inclusive of transfers. Pick up and drop off is mainly provided from centrally located hotels in City Center Areas in the particular City where the Tour is conducted from.

Do you provide tickets attractions in the Country?

Yes, we do offer flexible passes and tickets if its listed on our website. The Tickets depend in the form of eVoucher or a Hard copy as per the guidelines of these Attractions.

Can I produce an eVoucher at the time of my Tour?

Yes, you may produce an eVoucher at the time of your tour. However, it’s mandatory to carry a hard copy of the ticket or voucher when you visit a theme park or a popular landmark in the country. Without a valid voucher or ticket, your entry may be sometimes restricted. It is equally vital to ensure that you bring all relevant documents by way of ID proof (as required) for your tour.

How long will it take for the refund of my canceled tour?

This largely depends on the cancellation policies of your tour. However, some Tours are governed by Third Party Contracts and are liable as per third party policies. Normally it may take 7 working days.

Is it possible for me to change or postpone the travel date once the booking is done?

Yes, it’s possible to make amendments in your travel arrangements. But make sure that you send us an amendment request and get it confirmed well in advance of your travel date. Also, please be informed that amendments will be accepted only in accordance with the respective tour’s terms and conditions.

Can I book multiple tours at a time?

Yes, our easy to navigate website offers the flexibility to book multiple tours at a time online. Create the first tour by visiting the respective tour page and clicking ‘Book Now’. You’ll be redirected to the ‘Review Order’ page, where you can use the ‘Continue Shopping’ option to return to the tour listing page and make a further selection of tours. Repeat the same procedure until you’ve made all tour choices. Now click ‘Proceed to Checkout’ to add pertinent details and subsequently make payment.

Do you offer a selection of Hotels on your Website for Packages?

Yes, we do offer the selection of Hotels on our Website. You get multiple options for the Hotel selection according to the Star category. All you need to do is you just need to select an option of Hotel according to your requirement.

Should I reconfirm my booking before the travel date?

No reconfirmation of booking is required. Nevertheless, the booking of certain tours is subject to availability. In such a case, our Sales Representative will send you an email, clearly detailing the entire options about the tour availability, and book the tour or tickets according to your convenience.

Despite scrolling down your tour listing page, I am not able to locate my preferred tour activity. What should I do?

Use the convenient tour filter options seen on the tour listing page to easily narrow down your search by tour type, name or even price range. You can also make your search more specific by directly entering the name of your preferred tour activity in the given field on the listing page’s left-hand side and then clicking the search icon.

Upon making the reservation and payment, how will I confirm whether or not it has been received by you?

As soon as we receive your payment, you will receive Confirmation email acknowledging your booking is Confirmed and you can download your tickets or Voucher from Booking Admin Panel.

How can I share my experience with you?

Simply follow this link to rate us or give feedback of your experience with us. We’d be delighted to hear from you and improve our services accordingly.

Tour Inclusions

Entry ticket and 30 minutes tour of the observatory deck
Transfers (if selected)

Special Note: Please check Option wise inclusions for every product before booking

Important Information

Please bring a valid photo ID/passport with you as it is required to be displayed at the entrance.
The Booking Confirmation is valid only for the selected date and time.
Transfers (if selected)
Shared transfers are only provided from centrally located hotels and residences in Dubai city. (Deira, Bur Dubai, Sheikh Zayed, Marina)
The management is not responsible for any loss, injury, or damage sustained during the visit.
Children must be accompanied by an adult at all times.
Food and beverages brought from outside may not be allowed inside the park premises
The venue reserves the right to refuse entry in case of non-compliance with rules and regulations.
Important note: At the Top + The Cafe , includes only 1 soft drink or 1 pastry, (Hot beverage is not included)
At the Top Burj Khalifa Sunrise with The Morning Treat is operational only on weekends starting from 28/10/2023.

Itenarary Description

Arrive at the Burj Khalifa at least 15-30 minutes before your scheduled entry time.
Present pre-booked tickets for entry.
Follow the instructions provided by the staff and proceed to the elevator that will take you to the observation deck.
Once you reach the observation deck, take your time to explore and enjoy the breathtaking views of Dubai.
Take photos, use binoculars, and soak in the panoramic scenery.
Purchase souvenirs, merchandise, or memorabilia to commemorate your visit.
When you're ready to leave, take the elevator back down to the ground floor.
Take some final photos of the exterior of the Burj Khalifa.

Useful Information

Seating arrangement for all transfers are as per the availability & our tour manager allows it.
The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
We recommend carrying sunglasses, hats and sun protection cream.
Private Transport can be organized on request for all tours.
Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
An adult must accompany children from 3 to 12 years in the water in any of the water activities
On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
Littering is a punishable offense and offenders may face penalties in the form of fines.
Smoking inside public areas is not allowed.
Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
No refund for partly utilized services.
Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

FAQs

Why should I make a booking with you?

We are a professional destination management company with more than a decade’s experience in the industry. But that’s not alone the reason which makes us a sought after choice for all kinds of travel services. Find below more:

- An ISO certified company

- The proud winner the Certificate of Excellence Award from TripAdvisor

- Easy booking via user-friendly online booking portal, exclusive Mobile App, or even by telephone or email

- Highly secured and flexible payment options

- No hidden fee

- Professional work team with exceptional product and service knowledge

- Personalized services according to your budget and preferences

- Physical presence in major touristic destinations

- Most of our tour products and travel services are accompanied by Best Price Guarantee

- Availability of a dedicated client support system on a 24/7 basis

How can I make the Payment on your Website & is it Secure?

You can make the payment online using a valid Debit Card or Credit Card. With all payments being processed on a highly advanced and protected payment gateway, we guarantee you utmost safety in terms of money transactions.

When will I receive the voucher after the payment is done?

As soon as your booking is confirmed and the payment is done, we’ll issue a voucher immediately and send it to you through email.

Will I get a reference number for my booking?

You’ll get a unique Booking Reference Number, which can be easily located in your booking voucher. Your Booking Reference Number typically begins with RT, followed by the reference number.

For tours inclusive of transfers, do you offer to Pick up Service from any place?

We offer round-trip transport for all tours inclusive of transfers. Pick up and drop off is mainly provided from centrally located hotels in City Center Areas in the particular City where the Tour is conducted from.

Do you provide tickets attractions in the Country?

Yes, we do offer flexible passes and tickets if its listed on our website. The Tickets depend in the form of eVoucher or a Hard copy as per the guidelines of these Attractions.

Can I produce an eVoucher at the time of my Tour?

Yes, you may produce an eVoucher at the time of your tour. However, it’s mandatory to carry a hard copy of the ticket or voucher when you visit a theme park or a popular landmark in the country. Without a valid voucher or ticket, your entry may be sometimes restricted. It is equally vital to ensure that you bring all relevant documents by way of ID proof (as required) for your tour.

How long will it take for the refund of my canceled tour?

This largely depends on the cancellation policies of your tour. However, some Tours are governed by Third Party Contracts and are liable as per third party policies. Normally it may take 7 working days.

Is it possible for me to change or postpone the travel date once the booking is done?

Yes, it’s possible to make amendments in your travel arrangements. But make sure that you send us an amendment request and get it confirmed well in advance of your travel date. Also, please be informed that amendments will be accepted only in accordance with the respective tour’s terms and conditions.

Can I book multiple tours at a time?

Yes, our easy to navigate website offers the flexibility to book multiple tours at a time online. Create the first tour by visiting the respective tour page and clicking ‘Book Now’. You’ll be redirected to the ‘Review Order’ page, where you can use the ‘Continue Shopping’ option to return to the tour listing page and make a further selection of tours. Repeat the same procedure until you’ve made all tour choices. Now click ‘Proceed to Checkout’ to add pertinent details and subsequently make payment.

Do you offer a selection of Hotels on your Website for Packages?

Yes, we do offer the selection of Hotels on our Website. You get multiple options for the Hotel selection according to the Star category. All you need to do is you just need to select an option of Hotel according to your requirement.

Should I reconfirm my booking before the travel date?

No reconfirmation of booking is required. Nevertheless, the booking of certain tours is subject to availability. In such a case, our Sales Representative will send you an email, clearly detailing the entire options about the tour availability, and book the tour or tickets according to your convenience.

Despite scrolling down your tour listing page, I am not able to locate my preferred tour activity. What should I do?

Use the convenient tour filter options seen on the tour listing page to easily narrow down your search by tour type, name or even price range. You can also make your search more specific by directly entering the name of your preferred tour activity in the given field on the listing page’s left-hand side and then clicking the search icon.

Upon making the reservation and payment, how will I confirm whether or not it has been received by you?

As soon as we receive your payment, you will receive Confirmation email acknowledging your booking is Confirmed and you can download your tickets or Voucher from Booking Admin Panel.

How can I share my experience with you?

Simply follow this link to rate us or give feedback of your experience with us. We’d be delighted to hear from you and improve our services accordingly.

Tour Inclusions

Entry ticket and 30 minutes tour of the observatory deck
Transfers (if selected)

Special Note: Please check Option wise inclusions for every product before booking

Important Information

Please bring a valid photo ID/passport with you as it is required to be displayed at the entrance.
The Booking Confirmation is valid only for the selected date and time.
Transfers (if selected)
Shared transfers are only provided from centrally located hotels and residences in Dubai city. (Deira, Bur Dubai, Sheikh Zayed, Marina)
The management is not responsible for any loss, injury, or damage sustained during the visit.
Children must be accompanied by an adult at all times.
Food and beverages brought from outside may not be allowed inside the park premises
The venue reserves the right to refuse entry in case of non-compliance with rules and regulations.
Important note: At the Top + The Cafe , includes only 1 soft drink or 1 pastry, (Hot beverage is not included)
At the Top Burj Khalifa Sunrise with The Morning Treat is operational only on weekends starting from 28/10/2023.

Itenarary Description

Arrive at the Burj Khalifa at least 15-30 minutes before your scheduled entry time.
Present pre-booked tickets for entry.
Follow the instructions provided by the staff and proceed to the elevator that will take you to the observation deck.
Once you reach the observation deck, take your time to explore and enjoy the breathtaking views of Dubai.
Take photos, use binoculars, and soak in the panoramic scenery.
Purchase souvenirs, merchandise, or memorabilia to commemorate your visit.
When you're ready to leave, take the elevator back down to the ground floor.
Take some final photos of the exterior of the Burj Khalifa.

Useful Information

Seating arrangement for all transfers are as per the availability & our tour manager allows it.
The pick up/drop off timing can be modified as per the trip schedule. This also may change depending on traffic conditions and your location.
Some of the mentioned inclusions may remain closed on weekends or specific days as per the government norms for which we do not hold the responsibility.
The actual transfer timing may vary up to 30/60 minutes to the time listed on the website.
Summer clothing is suitable for most of the year, but sweaters or jackets may be needed for the winter months.
We recommend carrying sunglasses, hats and sun protection cream.
Private Transport can be organized on request for all tours.
Leaving off your personal belongings like Media equipment, wallets or any other valuable items in our vehicles or tour sites is solely at your responsibility. Our drivers and tour guides will not be responsible for it.
No strollers allowed inside the vehicles without prior information so please inform us at the time of making the reservation.
An adult must accompany children from 3 to 12 years in the water in any of the water activities
On Islamic occasions and National holidays, the tour will not serve alcohol, and there will be no live entertainment.
Please read carefully and understand the contents of the Tour Brochure/itinerary, the 'Terms and Conditions,' Price Grid and such other documents as may be applicable, as all these will form part of your contract with us once you affect the booking.
Photography of UAE residence especially ladies, military institutions, government buildings, and installations, is strictly prohibited.
Littering is a punishable offense and offenders may face penalties in the form of fines.
Smoking inside public areas is not allowed.
Some tours require your original passport or Emirates ID, and we have mentioned this information in the critical notes so please ensure that you read the critical information, we will not be responsible if you miss any tour where your passport or ID is mandatory.
We reserve the rights to charge 100% No show charges if the guest is not turning up on time for the pickup.
No refund for partly utilized services.
Due to any uncontrollable circumstances, i.e. (traffic conditions, vehicle breakdowns, delay by other guests, weather circumstances), if the tour gets delayed or canceled, we will provide alternate options if possible.
If in any case the guest does not show up on time and our vehicle departs from the pickup location then we will not arrange for alternative transfer & no refund is provided for the missed tour.

FAQs

Why should I make a booking with you?

We are a professional destination management company with more than a decade’s experience in the industry. But that’s not alone the reason which makes us a sought after choice for all kinds of travel services. Find below more:

- An ISO certified company

- The proud winner the Certificate of Excellence Award from TripAdvisor

- Easy booking via user-friendly online booking portal, exclusive Mobile App, or even by telephone or email

- Highly secured and flexible payment options

- No hidden fee

- Professional work team with exceptional product and service knowledge

- Personalized services according to your budget and preferences

- Physical presence in major touristic destinations

- Most of our tour products and travel services are accompanied by Best Price Guarantee

- Availability of a dedicated client support system on a 24/7 basis

How can I make the Payment on your Website & is it Secure?

You can make the payment online using a valid Debit Card or Credit Card. With all payments being processed on a highly advanced and protected payment gateway, we guarantee you utmost safety in terms of money transactions.

When will I receive the voucher after the payment is done?

As soon as your booking is confirmed and the payment is done, we’ll issue a voucher immediately and send it to you through email.

Will I get a reference number for my booking?

You’ll get a unique Booking Reference Number, which can be easily located in your booking voucher. Your Booking Reference Number typically begins with RT, followed by the reference number.

For tours inclusive of transfers, do you offer to Pick up Service from any place?

We offer round-trip transport for all tours inclusive of transfers. Pick up and drop off is mainly provided from centrally located hotels in City Center Areas in the particular City where the Tour is conducted from.

Do you provide tickets attractions in the Country?

Yes, we do offer flexible passes and tickets if its listed on our website. The Tickets depend in the form of eVoucher or a Hard copy as per the guidelines of these Attractions.

Can I produce an eVoucher at the time of my Tour?

Yes, you may produce an eVoucher at the time of your tour. However, it’s mandatory to carry a hard copy of the ticket or voucher when you visit a theme park or a popular landmark in the country. Without a valid voucher or ticket, your entry may be sometimes restricted. It is equally vital to ensure that you bring all relevant documents by way of ID proof (as required) for your tour.

How long will it take for the refund of my canceled tour?

This largely depends on the cancellation policies of your tour. However, some Tours are governed by Third Party Contracts and are liable as per third party policies. Normally it may take 7 working days.

Is it possible for me to change or postpone the travel date once the booking is done?

Yes, it’s possible to make amendments in your travel arrangements. But make sure that you send us an amendment request and get it confirmed well in advance of your travel date. Also, please be informed that amendments will be accepted only in accordance with the respective tour’s terms and conditions.

Can I book multiple tours at a time?

Yes, our easy to navigate website offers the flexibility to book multiple tours at a time online. Create the first tour by visiting the respective tour page and clicking ‘Book Now’. You’ll be redirected to the ‘Review Order’ page, where you can use the ‘Continue Shopping’ option to return to the tour listing page and make a further selection of tours. Repeat the same procedure until you’ve made all tour choices. Now click ‘Proceed to Checkout’ to add pertinent details and subsequently make payment.

Do you offer a selection of Hotels on your Website for Packages?

Yes, we do offer the selection of Hotels on our Website. You get multiple options for the Hotel selection according to the Star category. All you need to do is you just need to select an option of Hotel according to your requirement.

Should I reconfirm my booking before the travel date?

No reconfirmation of booking is required. Nevertheless, the booking of certain tours is subject to availability. In such a case, our Sales Representative will send you an email, clearly detailing the entire options about the tour availability, and book the tour or tickets according to your convenience.

Despite scrolling down your tour listing page, I am not able to locate my preferred tour activity. What should I do?

Use the convenient tour filter options seen on the tour listing page to easily narrow down your search by tour type, name or even price range. You can also make your search more specific by directly entering the name of your preferred tour activity in the given field on the listing page’s left-hand side and then clicking the search icon.

Upon making the reservation and payment, how will I confirm whether or not it has been received by you?

As soon as we receive your payment, you will receive Confirmation email acknowledging your booking is Confirmed and you can download your tickets or Voucher from Booking Admin Panel.

How can I share my experience with you?

Simply follow this link to rate us or give feedback of your experience with us. We’d be delighted to hear from you and improve our services accordingly.

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